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Terms & Conditions

TERMS & CONditions

Terms & Conditions of Palmar

Guidelines to Shop with Confidence & Understanding

TERMS & CONDITIONS

TERMS & CONDITIONS

1. GENERAL

1.1 These general terms and conditions (“Terms”) apply to orders placed by a consumer (“You” or “the Customer”) when shopping via Palmar Studio’s online store at www.palmarshop.com (“the Website”). When ordering from the Website, an agreement is entered into between the Customer and Palmar Studio AB (“Palmar”, “Palmarshop”, “Palmar Studio” or “we”). By using and ordering goods from the Website, you accept these Terms. As we may update or change these Terms in the future, we recommend that you regularly review the Terms so that you are aware of any changes. Palmar Studio reserves the right to change these Terms without notifying you in advance. The prevailing Terms will be available on the Website, and the Terms available on the Website at the time you place your order apply to that order. If the Terms change after you have placed your order, the terms that were published at the time of your order will apply throughout the entire purchase and return process.

1.2 You may not order on the Website if you are under 18 years old or under guardianship.

1.3 Please note that you can only order from the Website as a consumer, and thus you may not order on behalf of a company or business. If you wish to order as a business operator, please contact us using the contact details provided on the Website.

1.4 Palmar Studio reserves the right for sold-out items and possible image or typographical errors on the Website, such as errors in product descriptions or technical specifications, incorrect prices or price adjustments, or incorrect information that an item is in stock. We reserve the right to change the information on the Website at any time to correct any errors and to otherwise update or change the information provided on the Website. If you have ordered an item for which an incorrect price has been stated, we will notify you and await your approval of the corrected price before we continue processing your order. All image information on the Website should be viewed solely as illustrations, and it cannot be guaranteed that they accurately depict the exact appearance of the item in terms of, for example, color, fit, or features.

2. AGREEMENT AND ORDER

2.1 By placing an order on the Website, you make an offer to Palmar Studio to purchase the goods you have selected, based on these Terms. Palmar Studio reserves the right to accept or decline this offer. We recommend that you save the purchase confirmation you receive by email to facilitate any contact with our customer service.

2.2 Before completing your order, you will have the opportunity to review it to notice any inaccuracies. We urge you to review your order carefully before proceeding. If you discover errors in your order after you have completed it, we urge you to contact our customer service as soon as possible using the contact details provided on the Website. Please note that your order cannot be canceled once it has been confirmed. If you no longer wish to stand by the purchase, you must wait for the delivery of the products and use your right of withdrawal as per section 5 below.

3. PRICE AND PAYMENT

3.1 When ordering from the Website, the prices stated on the Website at any given time apply (subject to errors in accordance with section 1.4 above). Prices are stated in Swedish kronor and include VAT. We reserve the right to change the prices stated on the Website at any time. Naturally, such changes do not apply to orders that were already confirmed when the change was made.

3.2 Palmar Studio may from time to time offer promotions on the Website that may have more favorable terms than those stated in these Terms. These terms apply for as long as the promotion is active and for the specific goods covered by the promotion, as stated about the campaign on the Website. Palmar Studio reserves the right to change or discontinue such promotions at any time.

3.3 Payment is accepted in accordance with the payment options stated on the Website at any given time. Palmar Studio has the right to charge at the time of the order, unless otherwise indicated by the chosen payment method. Note that any restrictions for the different payment options, where applicable, are stated in the information on the Website. Palmar Studio reserves the right not to provide all payment methods at all times.

3.4 Palmar Studio reserves the right to assign or pledge payment claims, including installments, arising from the purchase of goods in the online store to a third party.

4. DELIVERY AND SHIPPING

4.1 Currently, goods purchased on the Website are only delivered to addresses located in Sweden. The delivery terms stated in these Terms apply to deliveries within Sweden.

4.2 Shipping to Sweden costs 69 SEK, unless otherwise stated on the Website when placing your order.

4.3 Delivery normally takes place within 1-5 business days from the confirmation of the order if the ordered item is in stock. However, Palmar Studio cannot provide any guarantee regarding delivery time, e.g., because the delivery time may depend on factors over which Palmar Studio has no control or could not have foreseen. If you have not received your item within 7 business days after you received notice that your item has been shipped, we recommend you contact our customer service for further information and assistance.

4.4 If the item is delivered as a package, you should pick up the package within the time specified in the notification, which is usually 14 days. Notification can be via mail, email, SMS, or by phone. Normally, packages should be picked up personally by the Customer. Order number or notification number may be required, along with valid photo identification by you as the Customer. If you do not pick up your package within the time specified in the notification, we reserve the right to charge you 200 SEK in administrative fees.

4.5 If your order consists of multiple items, we reserve the right to deliver the order in several separate deliveries. For example, we may need to do this if the ordered items need to be delivered in packages of different sizes.

4.6 Please note that after you have received your delivery, you bear the risk for the goods. Once you have received your items, you should inspect them as soon as possible, and if you discover something is wrong or damaged, contact our customer service immediately using the contact details provided on the Website.

5. RIGHT OF WITHDRAWAL AND RETURNS

5.1 For all orders on the Website, a 14-day right of withdrawal applies in accordance with applicable legislation. This means that within 14 days from the day you, or someone you designated to receive the goods on your behalf, received the ordered item, you have the right to cancel the purchase by informing Palmar Studio.

5.2 The right of withdrawal does not apply to goods that have been manufactured according to your instructions or otherwise provided with a distinct personal touch, nor to goods with a broken seal that cannot be returned for health or hygiene reasons (e.g. underwear and accessories).

5.3 If you wish to cancel your purchase, you must inform Palmar Studio using the return shipping label and the return form that came with your order. If you no longer have these when you wish to cancel your purchase, we urge you to contact our customer service using the contact details provided on the Website, and we will send you a new set of return documents. You can also use the standard form for exercising the right of withdrawal provided by the Consumer Agency, available for download at www.konsumentverket.se, and then send the completed form to Palmar Studio by mail or email to the addresses listed on the Website. Please contact our customer service if you have any questions.

5.4 When exercising the right of withdrawal, you are responsible for the condition of the goods from the time you received the item until Palmar Studio receives the returned item. The item should be returned within 14 days from the day you informed Palmar Studio that you exercised your right of withdrawal for the purchase, in accordance with the return instructions included with the ordered items.

5.5 When exercising the right of withdrawal, Palmar Studio will refund the amount you paid for the item. Palmar Studio has the right to deduct an amount corresponding to any depreciation that may have occurred because you have handled the item more than necessary to determine the item’s properties and function (e.g., if the item has been used, damaged, washed, altered, or if tags and labels have been removed). Refunds are normally made within 14 days from the receipt of the notice of withdrawal. However, Palmar Studio reserves the right to withhold the refund until the returned item is received, or until the Customer provides evidence that the item has been returned. The refund will typically be made using the same payment method chosen by the Customer at the time of purchase, provided that the refund can be made using the same method and unless otherwise agreed upon in the specific case.

5.6 If the item you received is defective or damaged, as considered an error under the applicable consumer protection legislation at any given time, you have the right to claim a defect, provided you inform Palmar Studio of the defect within a reasonable time. This means you must contact Palmar Studio as soon as possible after discovering the defect. If you notify Palmar Studio within 2 months of discovering the defect, the complaint is always considered timely. The right to complain remains up to 3 years after the purchase.

6. HOW YOUR PERSONAL DATA IS STORED

The personal data we collect is stored within the EU/EEA by us and by appointed data processors, such as our IT service providers, and will not be transferred or processed in any country outside the EU/EEA.

Palmar Studio is responsible for ensuring that we have technical solutions that guarantee that personal data is processed securely.

7. THE PERSONAL DATA WE COLLECT

We collect personal data that you provide to us when you place orders via the online store or when you voluntarily sign up for the newsletter on our website.

When you place an order in our online store, we collect your: • Personal identification number • Name • Address • Email • Phone number • Bank details For the newsletter, email addresses and phone numbers are collected. This processing of personal data is voluntary, and you always have the right not to give your consent to such processing.

8. YOUR RIGHTS

In accordance with applicable personal data legislation, you have the following rights:

A. RIGHT TO ACCESS PERSONAL DATA

You have the right at any time to access the personal data we process about you.

B. RIGHT TO RECTIFICATION OF PERSONAL DATA

You have the right to have any incorrect, incomplete, or misleading personal data corrected without delay.

C. RIGHT TO BE FORGOTTEN

You have the right to have the personal data we process about you deleted (the right to be forgotten) if: (i) the data processing is based on your consent; or (ii) the personal data is no longer necessary for the fulfillment of our contract.

D. RIGHT TO RESTRICTION OF PROCESSING

You have the right to request a limitation on the processing of your personal data as per your wishes if: (i) the data processing is based on your consent; (ii) the limitation can be made without affecting the fulfillment of our contract; or (iii) the data is not accurate.

E. RIGHT TO DATA PORTABILITY

You have the right to data portability, which means you can request that your personal data be transferred to another data controller, if technically possible.

F. RIGHT TO OBJECT TO HOW YOUR PERSONAL DATA IS PROCESSED

You have the right to object to the way your personal data is processed if the basis for the processing is your consent (e.g., when we have collected your email address with your consent).

In addition to these rights, you have the right at any time to lodge a complaint with the relevant supervisory authority if you believe that your personal data is being processed in violation of applicable personal data legislation.

You always have the right to withdraw a consent to personal data processing that you have given to us, which you can do by contacting us using the contact details provided below.

9. UTILIZING DATA PROCESSORS

Your personal data may be processed by one of Palmar Studio’s data processors. Data processors are entities that we may use for purposes such as marketing and payment services. When utilizing data processors, Palmar Studio enters into a specific agreement with each data processor, stipulating that the data processor has the same obligations regarding the processing of personal data as Palmar Studio does according to this Privacy Policy. In this way, we ensure that your personal data is processed securely and correctly. With respect to you as a customer, we remain responsible for ensuring that your rights regarding personal data are upheld, even if we have employed a data processor.

Palmar Studio may disclose personal data to third parties, such as the police or another authority, if it concerns the investigation of a crime or if we are otherwise obligated to disclose such information due to applicable legislation or governmental decisions.

10. PROTECTION OF YOUR PERSONAL DATA

Palmar Studio takes appropriate technical and organizational measures to protect the personal data being processed and guarantees that your personal data is processed in a secure and proper manner.

To make card purchases via the online store as secure as possible, Palmar Studio collaborates with Klarna (www.klarna.com) for the processing of card payments. Klarna AB is a credit market company authorized by the Financial Supervisory Authority. No card details, such as card numbers or CVC codes, are stored in our systems.

11. PROCESSING OF PERSONAL DATA ABOUT CHILDREN

Palmar Studio does not target children and therefore does not knowingly collect personal data about children. If you are the legal guardian of a child under 16 and become aware that your child has provided personal data to us, we ask you to contact us (see Website) to exercise your rights regarding, for instance, correction or deletion of personal data.

12. COOKIES

Palmar Studio’s website contains so-called cookies (“Cookies”). A Cookie is a small text file that websites you visit request to save on your computer or equivalent device. Cookies are used to give visitors access to various functions on Palmar Studio’s website. More information about the Cookies used by Palmar Studio can be found in the description of the Cookie.

TERMS OF PURCHASE

When you as a customer place an order with us, it means that you accept these terms of purchase and our General Terms.

In order for us to handle your order, we need to process and store certain personal data concerning you as a customer, e.g., your name and your personal identification number, in accordance with our Privacy Policy.

We handle your personal data with the utmost care and ensure that we comply with the provisions applicable under relevant data protection legislation, e.g., the EU’s General Data Protection Regulation (“GDPR”) (=Regulation (EU) 2016/679 of the European Parliament and of the Council of 27

April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC).

Please note that you are only allowed to order goods through our website as an individual consumer and that you are not allowed to order from our website if you are under 18 years old or are under guardianship. When shopping with us as a consumer, you are covered by the Consumer Purchase Act, Consumer Service Act, and the Distance Contracts Act.

We reserve the right for any errors in the information provided on this page. We do our best to ensure that the information is as accurate as possible, but keep in mind that, for example, the color of goods may differ slightly from what you see on your screen depending on which browser and settings you use. The browsers you should be able to use without issues are Internet Explorer, Google Chrome, Apple Safari, Edge, and Mozilla Firefox.

All prices are stated in SEK and include VAT. We reserve the right to change the prices displayed on the website without prior notice. In the event of a dispute, the recommendations of the National Board for Consumer Disputes (ARN) will be followed.

Normally, you cannot purchase items that are out of stock, as these will not be displayed in the webshop. However, many of our items are available in very limited quantities, so we urge you to place your order as soon as possible when you find something you like. In exceptional cases, it may occur that an item that is supposedly in stock is actually out of stock and cannot be delivered to you. In this case, we will contact you with information about cancellation and refund.

COMPLAINTS

1. HOW TO FILE A COMPLAINT If you wish to file a complaint, please contact customer service at infopalmarclothing@gmail.com. Describe your issue and provide information about the order number and item number. Please attach photos showing the defect of the item.

You always have the right to file a complaint about defective goods within three (3) years from receipt, provided that you notify us of the defect within a reasonable time after discovering it. Complaints made within two (2) months from the discovery of the defect are always considered to have been submitted within a reasonable time.

If the goods you returned are found to be defective, Palmar Studio will compensate you in accordance with applicable consumer protection legislation. For an item to be deemed defective, the defect must have occurred before the time of sale. If you complain about a faulty item within six (6) months from the time of sale, the defect is assumed to have occurred before the sale, unless proven otherwise by Palmar Studio. However, if the complaint is made more than six (6) months after the time of sale, you are obliged to provide evidence showing that the defect occurred before the sale.

 

CONTACT DETAILS

Palmar Studio AB (”Palmar”, “Palmar Studio” or ”Us”)

E-mail: infopalmarclothing@gmail.com

Organization number: 559437-6138

Address: Björkhemsgatan 55, 506 46 Borås, Sweden

Tel: +46760367548

 
IMG_3795

Scarf Recycled Palmar

299 kr

PALMAR FALL 2023-78

Trousers

1,299 kr

PALMAR FALL 2023-74

Woven Blazer

1,599 kr

Tailored short Colombia
Tailored short Colombia

Tailored Shorts Colombia

1,299 kr

Blazer Colombia
Blazer Colombia

Blazer Colombia

1,599 kr

PALMAR LOOKBOOK-33

Knit Trousers

1,199 kr

Size conversion

Use this chart to convert between standard size formats.
EU34 / XS36 / S38 / M40 / L42 / XL
UK810121416
US4681012

Body measurements (CM)

Use this chart to find your size based on your body measurements.
SIZE34 / XS36 / S38 / M40 / L42 / XL
Chest8084889296
Waist6468727680
Hip889296100104

Hou to measure

Free Delivery on your First Order

Welcome to Palmar!
Where every piece tells a unique story

Use the code:

Free Delivery on your First Order

Welcome to Palmar!
Where every piece tells a unique story

Use the code:

Size conversion

Use this chart to convert between standard size formats.
EU34 / XS36 / S38 / M40 / L42 / XL
UK810121416
US4681012

Body measurements (CM)

Use this chart to find your size based on your body measurements.
SIZE34 / XS36 / S38 / M40 / L42 / XL
Chest8084889296
Waist6468727680
Hip889296100104

Hou to measure

IMG_3795

Scarf Recycled Palmar

299 kr

PALMAR FALL 2023-78

Trousers

1,299 kr

PALMAR FALL 2023-74

Woven Blazer

1,599 kr

Tailored short Colombia
Tailored short Colombia

Tailored Shorts Colombia

1,299 kr

Blazer Colombia
Blazer Colombia

Blazer Colombia

1,599 kr

PALMAR LOOKBOOK-33

Knit Trousers

1,199 kr